Job Senior Registry Coordinator, Hawthorn

Senior Registry Coordinator

Clerk Grade: 9/10

Salary Range: $129,464 - $142,665 + superannuation

Employment Type: Temporary (until 30 June 2026), Full-time

Location: Darlinghurst - hybrid working arrangement - 6 days per fortnight in the office

About this role

The NSW Personal Injury Commission (Commission) is looking for a Senior Registry Coordinator to join the team in the Registry & Disputes Directorate.

About Us

The Personal Injury Commission (Commission) resolves disputes between people injured in motor accidents and workplaces in NSW, insurers and employers. On 27 September 2024, The Commission expanded its functions to include police officers injured in the course of their duties as part of the new Police Officer Support Scheme. You can read more about the PIC here.

The Commission is an independent statutory tribunal within the New South Wales justice system, committed to providing a transparent and independent dispute resolution service.

Resolving disputes justly and efficiently in the shortest time frame is a priority for the Commission. We work with all parties (injured persons, insurers, and employers, where relevant) to discuss ways of achieving this.

As noted above, although the Commission is an independent Tribunal, the staff who work in the Tribunal are employed by Department of Customer Service. Understand more about DCS – here.

In this Role you will:

• Lead a team who deliver high quality registry services to internal and external stakeholders.
• Be a part of the senior leadership team within the Disputes & Registry team - you will play a key role in shaping the culture of your team.
• Build and develop a high performing team in order to deliver on the Commission's strategic objectives.
• Need to develop and maintain an in-depth knowledge of the Commission's rules, Procedural Directions and Legislation.
• Act as the point of escalation for complex matters that arise in your team.

To be successful in this role you will demonstrate:

• Experience in leading and being part of a team
• Change management skills in order to deliver outcomes
• A collaborative approach to your work
• A dedication to continuous improvement
• The ability to learn and interpret complex legislation and policy
• Experience in working in a similar environment will be highly regarded

How to Apply

You are required to submit a cover letter and a current resume which clearly details your skills and experience as relevant to this role

Salary Grade 9/10, with the base salary for this role starting at $129,464 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please contact Meg Rapley via Write to the company

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Wednesday 13 August 2025 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Write to the company or 02 9494 8351.

For more information, please visit

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