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Job Customer Case Officer, Hawthorn

ID: 1145296   0

Customer Case Officer, Hawthorn

Salary range: negotiable

Summary information

Position: Customer Case Officer
Published: 08/09/2025. Valid until: 08/24/2025
Job type: contract
Gender: any
Company: myCareer
  Job from partner
 

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Description of the job

EOI - Customer Case Officer 5/6

Clerk Grade: 5/6
Employment Type: Temporary up to 6 months, with the possibility of extension 
Office based role in Parramatta, with hybrid working available
This role sits within the Customer Experience team, as part of the NSW Small Business Commission, in the Customer Experience team

About the team

The Small Business Commission is an independent authority that advocates for small businesses across NSW and helps resolve issues affecting them by providing information, strategic advice and support through alternate dispute resolution services. The team assists businesses with issues arising from their commercial dealings with other businesses, including commercial leasing and dealings with government agencies.

Your day-to-day
-Operating within a contact centre, you will employ excellent customer service skills to provide accurate and appropriate information to customers regarding legislation, dispute resolution and other matters affecting small businesses
-Working collaboratively and flexibly to adapt to changing priorities
-Contributing to a continuous improvement environment to draft and improve information and processes
-Collaborating with relevant stakeholders to receive and share information
-Maintaining complete and accurate records on customer enquiries and identifying trends 

To be successful in this role you will demonstrate
-Experience using excellent customer service skills to help identify and achieve optimal outcomes;
-Experience or capacity to help customers to resolve complex business or legal issues.
-Have worked within a team environment to improve organisation’s capacity and approach to helping customers
-Experience working within a contact centre, or with legal issues, is desirable, but not essential. 

What we need from you
To start your journey towards becoming our Customer Case Officer, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).

In your cover letter please share your motivation for applying for this position and your relevant skills.

Salary Grade 5/6, with the base salary for this role starting at 99,938 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Vanessa Stanghieri via Write to the company

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Tuesday 12th August 2025 [9:59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Write to the company or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process


About the company myCareer

My Career Space is a comprehensive counseling service designed to provide high school graduates and their parents with the knowledge and tools to pursue the career of their dreams. Founded by Dr. Cristina Arellano, Career Space utilizes an empathetic and holistic model designed to meet each individual’s academic and career needs by meeting them where they are. Sessions such as career exploration, resume review, and mock interviews will give you the approach and confidence you need to achieve success. Go to the company's page»


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