Job Delivery Officer, Hawthorn

Employment Type: Temporary full-time opportunity until June 2026

Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable)

Grade: DCS Clerk Grade 07/08

Salary Range: $113,574 - $125, 720 base + super

Who we are

The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

Government Technology Platforms (GTP) forms part of Digital NSW and delivers core and common digital capabilities and infrastructure solutions including cross sector leadership across NSW Government underpinned by the Digital Government Strategy.

The opportunity

We are excited to invite applications for the Delivery Officer role for Government Technology Platforms, in Digital NSW as we transform to become the state's trusted partner to enable accessible and secure digital platforms and services for the citizens and business of NSW.

In this role you will perform scrum master and business unit support activities to contribute to the delivery and optimising of a range of activities to meet business objectives.

Day to Day Responsibilities:

· Support Operational, agile team leadership and enabling functions in the delivery of critical all of government services

· Ensuring best practice, governance and accurate documentation is created, updated and reflects current state of maturity / delivery

What you will bring to this role

· Knowledge and experience in one or more of the following areas; technical delivery, agile capability development, lean governance, portfolio management, product delivery and/or business operations.

· Experience in engaging with internal and external stakeholders of all levels to align processes to support business operations.

· Experience in supporting delivery in an agile environment; ideally SAFe knowledge and SCRUM master experience

· Demonstrated experience in coordinating and implementing initiatives using sound organisational management principles to support leads in optimising and delivering portfolio initiatives.

· Experience in providing support services to ensure tasks are completed on time, within budget, and to quality standards, following established portfolio management methodologies.

· Experience in developing and maintaining relationships with partners, stakeholders, and vendors through effective communication and negotiation, while coordinating working groups to facilitate information exchange and support activity completion.

· Demonstrated experience in preparing and maintaining documentation and conducting research and analysis to support reporting, monitor outcomes, and inform decision-making.

AI Statement

The NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here https://www.digital.nsw.gov.au/policy/...-basic-guidance

GTP embraces the use of AI to enhance productivity and creativity. In the Assignment to Role process, AI tools should used solely for drafting and planning purposes, final submitted applications need to be your own work and reflective of your personal experience.

Salary Grade 07/08, with the base salary for this role starting at 113,574 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please contact Swathy Mohan via Write to the company

For enquiries relating to role, please contact Tim Fitzgerald via Write to the company

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 09:59 am, 15 Aug 2025

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Write to the company or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process